Please contact us as soon as you know you have to reschedule.
We understand that sometimes appointments need to be rescheduled. Please contact us at least 24 hours before your appointment or your credit card or gift certificate may be charged 50% of your service fee. If you do not notify us at all, you may be charged 100% of your service fee.

Please arrive early… especially on your first visit.
On your first visit you should arrive 10-15 minutes before your appointment to ensure time to fill out your paperwork, use the restroom if necessary, and meet with your Therapist.  After your first visit, it’s nice to arrive a few minutes early to start to unwind and relax in our beautiful waiting area. Listen to the tranquil music… and drift away in front of the flickering fireplace!

Please be on time.
If you are not on time for your appointment your service will be provided in the remaining time allowed to the best of our ability. In consideration of other clients, our schedules need to be adhered to.

Please be considerate of others trying to relax.
Utopia Spa is an oasis of serenity & relaxation … To maintain this tranquil environment, we ask that you respect the privacy of others, speak softly, and turn off your cell phone. Also, please be aware of our wooden floors as you walk through… as quietly as possible.  

Please be respectful of “Adult Time.”
We welcome, and encourage children to participate in our Spa Services.  However, as a safety precaution, a courtesy to our other clients, and to help maintain a peaceful atmosphere, we request that you make alternative care arrangements for children without an appointment.